1. What is meant by personal information

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As per the Privacy Act 1988, personal information is information such as name, contact number, email, postal address and occupation that can be used to identify a person. At Business Analysis Upskill we respect your personal information and take serious measures to protect it, in accordance with our Privacy Policy.

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2. What personal information do we collect

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At numerous points we collect personal information from you. This includes (but is not limited to):

When you contact us or when interacting/communicating with you (via website contact us form, live chat, phone, SMS,  email or in-person), when you register to be notified of upcoming courses and sessions via website form, when we support you after the training as part of 'personalised support', when an invoice is sent to you, when you pay for the course, when we provide refund to you, when someone refers a person, when we collect testimonials, when we offer individual or group discounts, when we capture individual or group photos (with consent), when we collect information via landing pages during promotions, when we collect analytics data, and when collecting feedback or conducting surveys.

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We collect the following personal information from you:

- Name
- Email
- Phone number
- Suburb
- Country/region
- Credit card information (name on the card, card number, expiry and CVV)
- Postal code /PIN code (for specific countries)
- Billing address (for specific countries)
- Bank account details (account name, BSB, account number)
- Photo (e.g., for testimonials, with consent)
- Video recording (e.g., for testimonials, with consent)
- Company name (in case of organisations and when collecting information via LinkedIn)
- Company contact person (in case of organisations)
- Company ABN (in case of organisations)
- Company email (in case of organisations)
- Company address (in case of organisations)
- Company country (in case of organisations)
- Not-for-profit registration certificate
- Information you provide during surveys

- Any other information you provide during your interaction/communication with us

- Job title

- Your resumé/CV (as part of personalised support)

- Analytics data (website traffic/statistics/user behaviour)

- Student ID card/other supporting documents to verify the students

 

If we require any other personal information from you, we will do so only with your consent.

 

Note:

Business Analysis Upskill website is currently hosted by Wix. Wix privacy policy can be found here.

Business Analysis Upskill domain name and emails are currently hosted by Crazy Domains. Crazy Domains privacy policy can be found here.

Our payment processing is done by Stripe. Stripe privacy policy can be found here.

We use Wix Visitor Analytics to analyse website traffic stats and visitor behaviour. Currently we are using the 'Complete Protection' mode for highest visitors anonymity. No cookies, no fingerprinting and no IP tracking is done in this mode. For more details, please see here. Visitor Analytics privacy policy can be found here.

We also use Google Analytics to analyse website usage statistics and visitor behaviour. Google's privacy and terms can be found here.

As part of promotion, we use Google Ads to analyse user behaviour and other related analytics. Please refer to Google Ads privacy page for more details.

Lead generation form is available via our LinkedIn page. LinkedIn legal terms can be found here.

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3. Reasons for collecting, storing, using and disclosing personal information

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We collect, store, use and disclose your personal information for numerous reasons. This includes (but is not limited to):

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- to interact/communicate with you
- to obtain feedback from you regarding training and other services
- to address any queries or feedback you may have
- to offer training and other services to you

- to notify you of upcoming courses
- to take care of service payments (e.g., invoicing, payment processing, refunds, managing referrals, individual and group discounts etc.)
- to display testimonials on our website
- to improve the quality of service we provide to you
- to analyse our website in order to improve our services
- to comply with regulations, law and directions from the government and law enforcement bodies
- to maintain business relationships with our business partners/third parties/vendors/suppliers
- to perform our business functions and other administrative duties
- to keep contact details and our records up-to-date

- to analyse website traffic stats and visitor behaviour

- when you register for an AMA (Ask Me Anything) session

- to provide you personalised support after the training

- to verify the authenticity of students (before providing them student discounts)

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4. How is personal information collected

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We collect your personal information in a number of ways. This includes (but is not limited to):
 

- while interacting/communicating with you
- through feedback forms, session registration forms and customer surveys
- when addressing any queries or feedback you may have
- during any written or verbal communication with you
- when you contact us by sending us an email at our business email address
- when you contact us through the 'contact us' form on our website
- when you contact us through live chat on our website
- when you contact us through phone call or SMS message

- when you register via website forms for future course notifications
- when you contact us to pay for the training course/service by direct bank deposit
- when you pay for a training course/service using your bank account or via credit card
- when we send you invoices or any refunds
- when you provide us referral information
- when we offer you individual or group discounts
- when we ask organisations for their Not-for-profit registration certificate
- when sending your training certificates (certificates of completion) or other training-related matter over emails
- when collecting testimonials/capturing individual or group photos/videos
- when performing our business functions and other administrative duties

- through LinkedIn lead generation form

- through landing pages when doing promotions

- through AMA (Ask Me Anything) session registration form

- as part of personalised support after the training

- via Wix Visitor Analytics, Google Analytics, Facebook/Instagram ads, Google ads and other such promotional ads/platforms

 

For people nominated for training from their organisations: personal information may be collected from the authorised contacts in their organisation.

 

If we ever collect your personal information from any third party, we will seek their written confirmation that they have legally collected your personal information and that we are authorised to obtain your personal information from them and use it.

 

5. How is personal information stored and protected/secured

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We treat personal information with utmost seriousness.

 

We take precautions to ensure that any personal information collected by us is protected from any unauthorised access/misuse/modification/loss/disclosure. Electronic personal information is stored in password-protected data stores and any physical/paper-based/printed personal information is stored in secure access-controlled premises. Access to systems and emails containing personal information is controlled via logins and passwords.

 

Furthermore, Business Analysis Upskill personnel are contractually bound by confidentiality obligations.

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Note: The collected information is stored at various places, including but not limited to Wix (website hosting), Wix Visitor Analytics app (website/visitor analytics), Crazy Domain's mail servers (domain and email hosting), Stripe (payment processing), YouTube (video hosting), LinkedIn (lead generation form), Google (analytics and ads) and Survey tool (surveys).

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We use Stripe for our payments processing and we do not store any credit card information locally in our website or internal systems.  

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6. To whom is personal information disclosed

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We will disclose your personal information only to the following entities:

 

- Federal and state police, legal bodies/courts/government bodies if required as per law/tribunal order, in accordance with the Privacy Act 1988.

- Our management team, trainers, contractors, casual workers, staff and any third parties/vendors/suppliers with whom we have commercial arrangements for marketing/advertising, business and other commercial reasons.

 

If we need to disclose your personal information to any other entity other than those listed above, we will do so only with your consent.

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7. Accessing your own personal information

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If you need to update your personal information or access your existing personal information, please write to us at info@BusinessAnalysisUpskill.com.au. We will respond to your request within 5 business days.

 

Please note that there may be circumstances where we may have to deny you access to your personal information, as permitted by the Privacy Act 1988. We will provide clear explanation to you for the reason for refusal, in those circumstances.

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8. Questions and/or concerns regarding your personal information

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If you ever have any concerns regarding how your personal information is being handled by us, or if you have any general questions regarding your personal information or our privacy policy: please write to us at info@BusinessAnalysisUpskill.com.au.

 

We will respond to your request within 5 business days.

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9. Changes to our Privacy Policy

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Kindly note that our Privacy Policy may undergo changes at times. The latest copy of our Privacy Policy will always be published on our website for your reference.